Not every client will be ideal, but always do your best to keep your cool. Here are a few ways to handle frustrating feedback as a professional:
Clarify vague feedback ASAP
We’ve all heard horror stories about decoding client feedback. Avoid the guesswork by immediately following up to get the answers you need to move forward.
Take some time
If you have a temper or tend to be impulsive, never respond immediately. Take at least 30 minutes to cool off and you’ll have a much more productive conversation.
Pick your battles
While offering your professional advice is great, you’re never entitled to overrule your client’s wishes. After all, you’re their collaborator, not their business partner.
You may have a million ideas buzzing around in your head, but nothing is worse than interrupting someone—especially a client. Always listen carefully to your client and take notes. You’ll gain a deeper understanding of who they are and what they want.