Users of call center: including agents, supervisors and managers.
I am starting requirement specs here as requirement field is too short.
We are looking to design just two pages for this web interface. First
one is login page. eg: http://pw02.linuxense.com/mettlecm/login.png It can
be plain but elegant.
Second page is the actual report page. It consists of 5 parts. I have
highlighted them with colored borders in a page which is empty at:
1. Red border: Header and menu.
2. Green: Paginator
3. Orange: Selectors
4. Blue: Table headers
Actual web page with tabular data filled in is at
Header and Menu: Currently all menu items are given in given in a single
line, we would like to have some sort of dropdown menu.
Paginator: Functionally current paginator is fine, needs to match with
overall design of the page.
Selectors: Selectors are drop down, text or date fields used to filter
data in the table. Different pages will have different set of selectors depending on the data in the page. Take a look at different pages to see how different number of selectors are used for different pages.